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Saffranautos.com Global Protection Program

Saffranautos.com and Insurance companies has jointly agreed to create a insurance program. Japanese used cars, offering customers all over the world to protect their cars with insurance.

World's most reliable service for Japanese Used cars

Saffranautos.com protection period starts from the departure port in Japan, Kenya, Pakistan, UK, Thailand, New Zealand to the final destination you designate.

Three Coverage Options based on your need!:

GPP Gold(Platinum) Package is offering to specific country

This option covers loss and/or damage by fire, explosion, vessel being stranded grounded sunk or capsized, overturning or derailment of land conveyance, collision or contact of vessel craft or conveyance with any external object other than water, discharge of cargo at a port of distress, general average, jettison and theft of each whole car unit.
In addition to “Basic Package”, this option covers partial loss and/or damage caused by Breakage, Bending and Denting sustained during transportation.
In addition to “Gold Package” this option covers Rust, Oxidation and Discoloration gathered during transportation. GPP Platinum can cover under Kenya and New Zealand Compliance basis for damage of rust, oxidation and Discoloration.

24/7 claims support!

Saffranautos.com can receive your damage report and claim from URL 24h/7days. After sending detailed information about the accident or situation, GPP staff will check the information and will respond on the next working day.

Incase of Accidents

In case of accidents, please immediately contact Saffranautos.com staff so that the insurance company can verify whether the loss is recoverable under the Protection Program.

How the claim procedure works

In case accidents happen,immediately call Saffranautos.com support staff Please undertake the initial response as below. Saffranautos.com will contact Mitsui Sumitomo Insurance to start the claim procedure.
Saffranautos.com or Mitsui Sumitomo Insurance's Claim Agent will give you further assistance.
If Mitsui Sumitomo Insurance or the Claim Agents deems necessary, surveyors will check the damage details of the car. The surveyors may ask you for the details relating to the accident.
Mitsui Sumitomo Insurance will verify if the claims are payable and contact Saffranautos.com
You will be contacted by Saffranautos.com, and if claims are payable, your payment for the purchased cars will be refunded from Saffranautos.com. Please be reminded that the payments will not be refunded from Mitsui Sumitomo Insurance.Initial Response in case of Accidents

Initial Response in case of Accidents

  • 1. Please call Saffranautos.com support team immediately and ask for further assistance.
  • 2. Please preserve the purchased car in their original damaged condition.
    Do not start any repairs or disposal without instructions from Saffranautos.com or the Claim Agents appointed
    by Mitsui Sumitomo Insurance. Any unpermitted repairs or disposal may result into non-refundable.
  • 3. You may be requested to prepare documents of below. (Details will be informed to you by the claim agents.)
  • a. Invoice
  • b. Bill of Lading
  • c. Packing List
  • d. Delivery Receipt
  • e. Notice of Claim to the actual carrier
  • f. Photos of the damaged cars.


a. The insurance which Mitsui Sumitomo Insurance provides will covers only interests of Saffranautos.com
No insurance coverage will be directly provided for customers of Saffranautos.com
b. Mitsui Sumitomo Insurance shall not be liable for the purchase contracts or any refunding arrangements made between Saffranautos.com and the customers.

Details of the Losses covered by Saffranautos's Protection Program

The refundable losses guaranteed by Saffranautos’s Protection Program are specified as below. Refundable losses are subject to Institute Cargo Clauses(C)
and other clauses which are applied to the insurance contract between Saffranautos.com and the insurance company.
In no case shall Saffranautos.com guarantee any losses caused by risks not covered under Institute Cargo Clauses (C) and other clauses of the insurance contract.
If you need additional coverage of Saffranautos’s Protection Program for your purchased cars, please contact Saffranautos.com


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