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Japan Time 13:09 24 Oct 2017
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What is saffranautos.com's claim policy?
For Buyers who purchased with "Extra Warranty" option No claim shall be accepted unless; 1. The Buyer notifies the Seller of any claim in detail in writing within 14 days after the arrival of the vehicle at the destination specified in the bill of lading; 2. The Buyer sends to the Seller the following documents via e-mail or facsimile within 7days after the notice set forth above is sent: port authority's report of any damage or missing items of the vehicle; a reputable local garage's report and quotation in U.S. dollar currency for repairs; and photos of relevant damages For other Buyers 1. No claim shall be accepted unless all of the following requirements are met: (i)The Buyer purchases the vehicle with Warranty option; (ii)The FOB amount of the vehicle purchased is above US$1,500 (iii)Claimed damages is above US$300 (the Buyer shall bear up to US$299 as a repair cost per car); (iv)The age of the vehicle is less than 10 years; (v)For engine and transmission trouble, the number of miles driven of the vehicle is less 100,000km. (vi)The Buyer notifies the Seller of any claim in detail in writing within 14 days after the arrival of the vehicle at the destination specified in the bill of lading; and, (vii)The Buyer sends to the Seller the following documents via e-mail or facsimile within 7days after the notice set forth above is sent: port authority's report of any damage or missing items of the vehicle; a reputable local garage's report and quotation in U.S. dollar currency for repairs; and photos of relevant damages 2. The Seller shall not be liable for any of the following: (i)Interior damages that are judged as minor, negligible, or invisible; (including without limitation scratches, cigar burns, stains and cuts); (ii)Missing or damaged interior equipments (including without limitation shift knobs, head rests, sun shades, spare tires, jack tool kits, floor mats, cigarette lighter, and remote controls); (iii)Exterior damages that are judged as minor, negligible, or invisible (including without limitation scratches, tiny dents, holes and small rust); or (iv)Snow tires or wheels without wheel lock nuts removed; or, (v)Any consumables including without limitation oil, fuel, tire tread, air-conditioning gas, etc
Frequently Asked Questions
Saffran International Co Ltd (Saffran Group)
Minami Azabu 2-10-13 Tokyo Japan
Tel : +813 6435 2269
Fax : +8136 733 8578
Mobile : +8180 4199 1786 (whattsapp)
Email : inquiry@saffranautos.com
Company Regsitration No: 0 3 0 0 - 0 1 - 0 8 2 4 4 9
Safety Commission License No: 3 0 5 5 3 0 8 0 9 1 0 5
© 2006 Saffran International Co Ltd Japan All rights reserved.
SiCL is operating with the permission of safety comission of japan